At Joycurme Clock, we are dedicated to providing you with an exceptional shopping experience, which includes reliable shipping and a fair returns policy. Whether you're ordering your first wall clock or adding to your collection, we aim to ensure your satisfaction every step of the way.
Shipping Information
Processing Time: Once you place an order at Joycurme.vip, please allow 1-3 business days for order processing. During high-demand seasons or promotional events, processing times may extend slightly.
Shipping Methods and Delivery Time: We offer a range of shipping options tailored to your needs. Standard shipping typically takes 7-15 business days, while expedited options may deliver within 3-7 business days. Delivery times vary depending on your location and the chosen shipping method.
Shipping Fees: Shipping costs are calculated at checkout based on your order value and delivery address. From time to time, we may offer free shipping promotions for specific items or order values.
Tracking Your Order: Once your order ships, you will receive a confirmation email containing your tracking number and a link to monitor your shipment status in real-time.
International Shipping: Joycurme Clock proudly ships internationally. Customs duties and taxes, if applicable, are the responsibility of the customer. We advise checking with your local customs office for more details.
Delivery Issues: In rare cases where your package is delayed or lost, please contact our customer service at helpline@joycurme.vip. We will work diligently with our shipping partners to resolve the issue quickly.
Returns and Exchanges
Return Eligibility: We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in resalable condition. Custom or personalized items are not eligible for return.
Return Process: To initiate a return, contact our support team via email. You will receive return instructions and the return address. Please include your order number in all correspondence.
Return Shipping Costs: Customers are responsible for return shipping fees unless the return is due to our error (e.g., defective or incorrect item).
Refunds: Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be issued to your original payment method.
Exchanges: If you wish to exchange your item for a different model or color, please contact us. Exchanges are subject to product availability.
Damaged or Defective Items: If your clock arrives damaged or defective, please notify us within 7 days of delivery with photos of the item and packaging. We will arrange for a replacement or full refund.
Thank you for shopping with Joycurme Clock. We appreciate your trust in us and look forward to serving you again.